"Kids Grow With Us" 
387 Columbus Ave. Ext. Pittsfield, MA 01201 413-443-9629
MICHAEL A. FABRIZIO, MD, FAAP
Board Certified General & Behavioral Developmental Pediatrician

JULIE BROWN, C-PNP  Certifited Pediatric Nurse Practitioner

APPOINTMENTS


Patients are seen on an appointment basis so that we may reserve time for you. Appointments for regular physicals or for problems of long duration should be scheduled well in advance. 


All vaccines and re-checks also need to be scheduled. 


Please notify the receptionist of any change in address, telephone numbers, or insurance. 


Parents should also provide us with a work telephone number.  


We use Electronic Health Records, (EHR), that may require you to answer questions that were not required in the past. We appreciate your co-operation.


If you are unable to keep an appointment please notify the office as soon as possible. A fee of $25.00 will be be charged for appointments missed or not canceled within one hour of your scheduled appointment time.


Visits for consultations are scheduled by appointment only.  (Please specify that you want a consultation appointment when calling.)

Time is available each day for sick appointments. There is a doctor, a provider, or nurse,  available on nights and weekends, for attention to acute illness.


Sick children may be seen on the same day by either the Physician, Physician assistant, or Nurse Practitioner.


It is difficult to anticipate the patient load on a given day, and at times our scheduling becomes difficult.  We ask for your patience on these days.


Appointments may be made with a specific Dr., PA, or NP, however, we do encourage your child to experience all of our health care professionals. It is beneficial for your child/children to become 

familiar and comfortable with all medical personnel.

EXAMINATIONS

 

Routine physical examinations should be scheduled 3 months in advance, especially during the summer months when there is a greater demand for school and camp examinations. If a child plays sports or attends camp, a physical is required every year. Please allow 2 days for the completion of school and camp forms based on previous examinations (within 12 months). Please fill in all the requested information in the parents section before sending the forms to us with a stamped, self-addressed, envelope. For their safety and the privacy of other patients, siblings of patients being seen, should not be left unattended during examination, and in the waiting room.
WE HAVE IMPORTANT INFORMATION ON OUR PATIENT PORTAL SO PLEASE SIGN UP!

Our Patient Portal allows you to access yours or your child's medical records.

Within our eClinical System patients are enabled, via their email address and password through our URL below. Just register and you're set to go!

https://health.eclinicalwork.com/fabriziomd


TELEPHONE 


IMPORTANT: 

WHEN CALLING THE OFFICE TO REQUEST A CALL BACK, PLEASE BE SURE WE CAN HEAR YOUR PHONE NUMBER CLEARLY. OFTEN WHEN A CHILD IS CRYING IN THE BACKGROUND IT'S VERY DIFFICULT TO HEAR THE NUMBER. 

IF YOU ARE CALLING FROM A CELL PHONE AND IT CUTS OUT WE DON'T ALWAYS GET THE WHOLE PHONE NUMBER, PLEASE TRY TO CALL WHEN YOUR IN AN AREA WITH GOOD RECEPTION. 


      IF YOU DO NOT RECEIVE A CALL BACK WITHIN AN HOUR PLEASE CALL US BACK. 

 

Our office is equipped with an automated attendant telephone system to more efficiently direct your call.

In order to reduce interruptions to patients being examined and to maintain office efficiency you may leave a message and someone will return your call as soon as possible.

If your call requires the doctor speak with you, please leave a message and the doctor will return your call at the earliest opportunity.

Try to anticipate problems early in the day so the office can promptly address your needs and your child can be seen if necessary.

Please make a consultation appointment for discussions of complicated and long-term problems, (behavioral, school, etc.) The telephone should be used for brief discussion only.

TESTS

 

X-rays are not done in the office. X-rays, when necessary, are scheduled at one of the hospitals or other facilities.  
Blood, urine samples, and cultures may be obtained in the office or at the hospital laboratory for examination when necessary.

PRESCRIPTIONS


Patients who are enrolled on our Patient Portal may request prescription refills on line. Please inquire as to how to enroll or register via our URL    

If you are not registered for our Patient Portal, routine prescriptions and refills are issued during regular office hours only ( please give two business days notice). When calling for a refill please leave child’s name, the name of the pharmacy, name of the medication, dosage, or weight of the child, and date of birth. Prescriptions are sent electronically. 


IF A PROVIDER TELLS YOU THEY ARE CALLING IN A SCRIPT PLEASE CALL THAT DAY OR THE NEXT DAY IF THERE IS A PROBLEM, PLEASE DO NOT WAIT A FEW DAYS OR A WEEK.


PAYMENT PLAN AND INSURANCE

 

When applicable, all payments must be made at the time of service.

All co-payments, deductibles, and co-insurance are due at the time of service as explained to you by your insurance carrier.

Insurance: Understanding your insurance is the responsibility of your chosen insurance company and yourself. The parent remains responsible for any portion not covered by the plan, if applicable. Be certain that your insurance is effective by the time you arrive for an appointment. Please make definite financial

arrangements for your portion of the fee, if applicable.

Insurance cards should be presented at each visit when checking in with the receptionist.